Axis Communications M5013 Manual do Utilizador descarregar pdf (Página 45)

AXIS M5013 PTZ Dome Network Camera

Troubleshooting

No images displayed on web page

Problems with AXIS Media

Control (Internet Explorer

only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX

controls. Also, make sure tha t AXIS Media Control is installed on your computer.

Installation of additional

ActiveX component

restricted or proh ibited

Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go

to Setup > Live View Conﬁg and select Java applet under Default viewer.

Video and image problems, general

Image too dark or too light

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

Setup > Video & Audio > Camera Settings.

Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering

the frame rate or the upload period.

Slow image u p date Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates wil l affect

the performance of the Axis product.

Poor performance Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,

low performance clients, use of features such as motion detection, event handling or uploaded

applications.

Poor quality snapshot images

Screen incorrectly

conﬁgured on your computer

Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256

colors will produce dithering artifacts in the image.

Browser freezes

Firefox can sometimes

freeze on a slow computer

Lower the image resolution

Problems uploading ﬁles

Limited space There is only limited space available for the upload of your own ﬁles. Delete existing ﬁle

stofree

up space.

Motion Detection triggers unexpectedly

Changes in lum inance

Motion detection is based on changes in luminance in the imag

e. This means that if there are

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

setting to avoid problems w ith luminance.

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

settings are correct.

No audio or very poor audio

quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio

Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

Settings.

Poor audio quality

CPU overloaded

Reduce the number of listeners and viewers. Decrease image resolution and compression.

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